LEVEL 3 CERTIFICATE IN CUSTOMER SERVICE (Highfield International)
WHO REQUIRES THIS QUALIFICATION?
This qualification has been designed to support a role in the workplace for learners who deal, or intend to deal with customers on a daily basis as part of their job role. It is applicable to a variety of work environments and covers topics such as supporting customer service improvements, using service partnerships to deliver customer service and negotiating in a business environment.
WHY A HIGHFIELD QUALIFICATION?
Highfield is the leading provider of regulated compliance qualifications in the UK, certificating over 350,000 learners a year. We’re extremely proud to be a Highfieldapproved centre and offer industry-recognised qualifications that will enhance your career prospects.
How long will it take?
To complete this qualification learners should expect to undertake 289 guided learning hours.
Assessment method
This qualification is assessed by a portfolio of evidence.
WHAT DOES THE QUALIFICATION COVER?
Topics include:
- organising and delivering customer service
- understanding the customer service environment
- understanding customers and customer retention
- resolving customers’ problems
- principles of business
- managing personal performance and development
Where can this course be taken?
JLS Yachts Training Institute – Highfield International approved training centre.
Course Features
- Lectures 0
- Quizzes 0
- Duration 289 hours
- Skill level Intermediate
- Language English
- Students 0
- Assessments Yes
