LEVEL 3 CERTIFICATE IN CUSTOMER SKILLS (Highfield International)
WHO REQUIRES THIS QUALIFICATION?
This qualification has been developed to support learners completing the Customer Service Specialist Apprenticeship Standard and can be used to assess their readiness for end-point assessment. It covers the knowledge, skills and behaviours pass criteria of the standard.
WHY A HIGHFIELD QUALIFICATION?
Highfield is the leading provider of regulated compliance qualifications in the UK, certificating over 350,000 learners a year. We’re extremely proud to be a Highfieldapproved centre and offer industry-recognised qualifications that will enhance your career prospects.
How long will it take?
The qualification is 250 Guided Learning Hours and the Total Qualification Time is 420 hours.
Assessment method
This qualification is assessed by a portfolio of evidence.
WHAT DOES THE QUALIFICATION COVER?
Topics include:
- business knowledge and understanding
- customer journey knowledge
- providing a positive customer experience
- customer service performance
- customer service culture and environment awareness
- personal presentation
- team working
Where can this course be taken?
JLS Yachts Training Institute – Highfield International approved training centre.
Course Features
- Lectures 0
- Quizzes 0
- Duration 420 hours
- Skill level Intermediate
- Language English
- Students 0
- Assessments Yes
